Privacy policy

• Contact and order details: name, email, phone, shipping and billing address.
• Payment information, processed securely by our payment providers (Shopify Payments, Afterpay). We do not store full card details.
• Account details if you create an account, and your order history.
• Device and browsing information such as IP address, browser type and pages viewed, collected through cookies.
• Marketing preferences if you sign up to our emails.

• To process and deliver your orders and handle returns.
• To contact you about your order or questions you send us.
• To send marketing emails, only if you’ve opted in. You can unsubscribe at any time.
• To improve our website and understand how customers use it.
• To prevent fraud and meet our legal obligations.

We share information only as needed to run our store:

• Shopify, our e-commerce platform.
• Payment providers (Shopify Payments, Afterpay).
• Our delivery carrier, Australia Post.
• Our email platform, Mailchimp.
• Analytics and advertising services (Google Analytics, Meta).

Some of these providers may store data outside Australia. We do not sell your personal information.

We use cookies to:

• keep your cart working,
• remember your preferences,
• measure site traffic, and
• with your consent, show relevant ads.

You can manage cookies through the cookie banner or your browser settings.

• Our store runs on Shopify, which uses encryption (SSL) and is PCI-DSS compliant.
• We keep personal information only as long as we need it for the purposes above or as required by law.

You can ask to access or correct your personal information, or to delete your account, by emailing info@enkore.com.au.

• If you have a privacy concern, email info@enkore.com.au and we’ll respond within 30 days.
• If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

We may update this policy from time to time. The latest version will always be on this page.